Terms of Service

Last updated: September 21, 2026

PLEASE READ THESE TERMS CAREFULLY. THEY INCLUDE AN AGREEMENT TO RESOLVE DISPUTES BY INDIVIDUAL ARBITRATION AND A CLASS-ACTION WAIVER (SECTION 13), AND IMPORTANT DISCLOSURES ABOUT THIRD-PARTY GAME PUBLISHER POLICIES AND ACCOUNT RISK (SECTION 9).

1. Acceptance and eligibility

1.1 Who we are. These Terms of Service ("Terms") are a binding agreement between you and Variety GO LLC, a California limited liability company doing business as Poke Tips ("Poke Tips," "we," "us"), reachable at poketips@poketipsservices.com. They govern your use of varietygoagency.com, its Shopify storefront and checkout at 8guzxc-xw.myshopify.com, and every subdomain, checkout, and reveal page we operate (the "Site") and every service sold through it (the "Services"). Poke Tips is a service provider. We do not sell goods, and nothing on the Site transfers ownership of any Pokémon, account, or game content. Where the Site uses the word "product," it refers to a Service.

1.2 Acceptance. By checking the acceptance box at checkout, creating an order, or opening a Mystery Rip, you accept these Terms and our Privacy Policy. If you do not agree, do not purchase.

1.3 Age. You must be at least 18 years old and able to form a binding contract. The Services are not directed at or intended for anyone under 18, and no one under 18 may purchase, open, claim, or receive a Service, regardless of parental permission. If we learn a purchase was made by or for a minor, we may cancel it and refund the purchase price. You represent that you are purchasing for yourself and not on behalf of a minor.

1.4 Location. The Services are offered only to residents of the United States, excluding the states listed in Section 3.6 for Mystery Rips. You represent that you are not located in, and are not purchasing from, a jurisdiction where the Service you are buying is unlawful. We may refuse, cancel, or refund any order we believe violates this Section.

1.5 Your Pokémon GO account. Where a Service is delivered to or performed on an account you already hold, you represent that you are the sole owner of that account, that it is in good standing, and that you have authority to permit the actions described in these Terms.

2. The Services

We provide the following categories of Services, each governed by its own section below plus the general terms. In every case, what you pay for is our labor and know-how: building, leveling, provisioning, or playing. Any account credentials or in-game results you receive are the deliverable of that labor, not goods we own or sell.

Service	What we do	Deliverable	Section
Mystery Rip ($20 Randomized Provisioning Service)	Randomly select one item from the published pool and provision access to it	Account credentials by email; three items by in-game trade	3
Account Provisioning Service (Level 50–72 Mystery Accounts, Shiny Legendary, Shiny GMAX, Max CP Crowned Sword/Shield, named Shiny Accounts)	Build, level, and stock an account to the listed specification, then hand over access	Login credentials by email	4
Boosting Service (Stardust, XP, Max CP, level-ups)	Play your own account until the listed target is reached	Resources or levels on your account	5
Subscription Service (Streamline Stardust Subscription and any recurring plan)	The listed boosting service performed each billing period	Results on your account each period	6
Digital guides and downloads	Provide the file described on the listing	Download link by email	7.3
iPogo VIP setup and activation	Supply an iPogo VIP license we purchased from the developer and fully set up and activate it on your device	Activated iPogo VIP on your device	7.7

2.1 Services only; no goods; no ownership. Nothing we provide is a physical item or a good. Where a listing shows a Pokémon, a level, a Stardust or XP amount, or a game screen, it depicts the result of the Service and is not a representation that you or we own any Pokémon, account, image, or character. Pokémon GO and all content in it are owned and licensed by Scopely, Inc. and its licensors, who state that game content has no monetary value and cannot be owned or sold; we transfer no rights in it (Section 11).

2.2 List prices. A dollar figure shown next to an item (for example "$34.99") is our list price for that Service if ordered on its own. It is a price comparison for reference only and is not an appraisal, a resale guarantee, or a representation that the item has value in any secondary market.

2.3 Product descriptions. We try to keep descriptions accurate but game mechanics change. If a listed feature (for example a specific move, CP, or IV) cannot be delivered because of a change made by the game publisher, we will offer a substitute of equal listed value or a refund of that item.

3. Mystery Rips

3.1 What it is. A Mystery Rip is a $20 randomized provisioning Service. When you open it on the Site, our system selects one item at random from the pool published on the listing, and we then provision you access to that item. Every Mystery Rip results in an item; there are no empty pulls.

3.2 Odds. The probability of receiving each item is published on the product page before purchase and reflects the actual weighting in use at the time you buy. We may change the pool or the odds for future purchases, but never for a Rip you have already bought. The result is generated by our system at the moment you open the Rip and is not influenced by you, by us, or by prior results.

3.3 No cash value; no wagering. A Mystery Rip is a paid Service with a randomly determined deliverable; it is not a bet, wager, lottery ticket, or entry in a game of chance for money or property. No result can be redeemed with us for cash, credit, or any other consideration, we operate no marketplace or buy-back, and no result has monetary value or is property (see Section 2.1). You may not resell a Mystery Rip result.

3.4 Common-tier swap. If your result is a Common-tier item, you may be offered a single, optional swap for another Common-tier item of the same listed value, displayed before you confirm. The swap does not change the price paid or the delivery method.

3.5 Delivery. Mystery Rip results are delivered as accounts, not trades, except Legendary-tier items. (a) Account delivery (all non-Legendary tiers): after you confirm ("claim") your result, we email login credentials for an account containing that item to the email on your order, targeting 24 hours. (b) Trade delivery (Legendary tier, currently Armored Mewtwo, Shiny Crowned Shield Zamazenta, and Shiny Crowned Sword Zacian, as shown on the odds page): these are sent by in-game trade to your own account and can take materially longer than 24 hours; see 3.7.

3.6 Excluded states. Mystery Rips are not offered to, and may not be purchased by, residents of or persons located in Washington or Idaho. We use checkout controls to enforce this; attempting to bypass them voids the purchase and we may cancel and refund it.

3.7 Trade-delivered items. To receive a trade item you must hold an active Pokémon GO account, add the friend code we provide within 7 days of claiming, and complete your side of the trade when we make it available. Pokémon GO requires a friendship level that builds only over calendar days and cannot be accelerated by either of us, so we cannot promise a delivery date. The game charges the receiving player Stardust to complete the trade; that cost is yours, and not having enough Stardust to complete the trade is not grounds for a refund. Raising the friendship level between the accounts lowers the Stardust cost, and you may contact us for a discount on our Stardust Boosting Service. If the game limits how many such trades an account may complete in a period and a delay causes a missed window, we will complete it at the next opportunity; that alone is not grounds for refund. If the trading feature is unavailable or removed, you may choose a substitute of equal list price or a refund.

3.8 No change-of-mind refunds. A Mystery Rip is not refundable for change of mind at any stage, whether you contact us before or after opening it. Section 8 states the only circumstances in which a refund is issued.

3.9 Your acknowledgement. You acknowledge that the game publisher prohibits selling or transferring accounts and Pokémon for money, that any account or Pokémon delivered may be suspended or removed by the publisher at any time, and that you accept that risk (Section 9).

4. Account Provisioning Service

4.1 What we do and what you receive. For an Account Provisioning Service we build, level, and stock a Pokémon GO account to the specification on the listing, then hand you the login credentials (email/username and password, and any linked login the account uses). The price is for that work; the credentials are the deliverable. For "Mystery" and "Random" listings, the listing states what is guaranteed (for example "15+ Shiny Pokémon") and what is random; only the guaranteed elements are promised.

4.2 Delivery window. We target delivery within 24 hours of payment, and for listings marked "Instant Delivery to Email" we target delivery within minutes. These are targets, not guarantees. As our own policy, if we have not delivered within 72 hours we will notify you and you may cancel for a full refund.

4.3 Secure the credentials immediately. On receipt you must change the password, update any recovery email, and review linked logins. Exclusive access to and control of the delivered credentials pass to you on delivery; no ownership of the account or its content is transferred (Section 2.1). After delivery we retain no access and are not responsible for anything that happens to the account, including loss of access, theft, or action by the publisher, except where caused by our failure to deliver what was described.

4.4 Account history and extra contents. Accounts are created and built by us or our contractors in the course of providing the Service. We make no representation about an account's prior activity, region, linked devices, or standing beyond the specific contents described on the listing. In particular, for Shiny Legendary Accounts (whether from a Mystery Rip or the Random Shiny Legendary Account listing), we do not guarantee the amount of Stardust, additional Pokémon, items, or other resources on the account; only the named Legendary Pokémon is promised. You acknowledge that the publisher may flag, suspend, or ban any account that has been transferred, shared, or leveled using automation or location tools.

4.5 Replacement on early ban. If an account is banned or rendered inaccessible by the publisher within 7 days of delivery and you have not violated Section 10, we will provide one replacement account of equal listed value, or at our option a refund. This is a goodwill policy, not a warranty, and does not apply after that period or to accounts you have modified, shared, sold, or used with third-party software.

4.6 Sold-out and popular items. Listings marked "Sold out" cannot be ordered; if a system error lets an order through, we will cancel and refund it.

5. Boosting services (Stardust, XP, Max CP, level-ups)

5.1 What the service is. For a Boosting Service we log into your own Pokémon GO account and play it until the listed Stardust, XP, level, or CP target on the listing is reached. You keep your account throughout.

5.2 Your authorization. By purchasing you expressly authorize Poke Tips and its contractors to access your account, using the credentials you provide, solely to perform the purchased service. You confirm you are the account's sole owner. We will not make purchases, change account settings, trade away Pokémon, transfer Pokémon, or use the account for any purpose other than the service, and we will not retain your credentials after completion.

5.3 Credentials and 2FA. Before we start you must (a) set a temporary password used only for this service, (b) disable two-factor authentication or provide a working code path, and (c) log out of the game on your own devices for the duration. Logging in while the service is running can cause the publisher to flag the account and can void the service. After completion, change your password immediately.

5.4 Methods and ban risk. Our methods may include playing from locations other than yours and using multiple devices. The publisher's Terms of Service prohibit account sharing, performing in-game services for payment, and altering device location, and the publisher may suspend or permanently ban an account for any of these, before, during, or after the service, without notice. You accept that risk in full and agree that we are not liable for any suspension, ban, warning, or loss of progress, items, or Pokémon resulting from the service, except that we will refund the undelivered portion of any service we have not completed at the time a ban occurs.

5.5 Timing. The product page states an estimated completion time. Estimates are not guarantees; delays caused by game events, server issues, publisher enforcement, or your own logins do not entitle you to a refund. If we have not started the service within 72 hours of receiving your credentials, you may cancel for a full refund.

5.6 Credential handling. We use your credentials only to perform the Service, restrict them to the people performing it, and delete them from our systems when the Service is complete. If we learn of unauthorized access to your credentials while in our care, we will notify you as required by California Civil Code §1798.82.

5.7 Not a warranty of the account. We are responsible only for delivering the listed target. We make no promise about any other aspect of the account after the service, including its future standing with the publisher.

5.8 Strike and ban risk for Stardust and XP services. EVERY STARDUST OR XP SERVICE WE PERFORM CARRIES A REAL AND UNAVOIDABLE RISK THAT YOUR POKÉMON GO ACCOUNT WILL RECEIVE A STRIKE, BE SUSPENDED, OR BE PERMANENTLY BANNED. DO NOT PURCHASE IF YOU ARE NOT PREPARED TO LOSE THE ACCOUNT.

(a) What can happen. This applies to every Stardust and XP Boosting Service and to every period of a Subscription Service, including the Streamline Stardust Subscription. The publisher may issue a warning or "strike" under its discipline policy, temporarily suspend the account, reset or remove Stardust, XP, levels, items, or Pokémon, or permanently terminate the account.

(b) No safe method. We do not and cannot guarantee that any method is safe, undetectable, or ban-free. No statement by us, our staff, streamers, or affiliates, including words such as "safe," "low risk," or "no ban," changes this Section or creates a warranty. Results on other accounts do not predict what will happen to yours.

 (c) Timing and prior strikes. Enforcement can occur before, during, or long after the service, without notice. Strikes can accumulate, so an account that already has a warning, strike, or suspension is more likely to receive a longer suspension or a permanent ban. You must tell us before purchase if your account has any prior warning, strike, or suspension, and we may decline the order. Telling us does not reduce the risk.

(d) What is at stake. A ban can mean losing all progress, Pokémon, items, and anything you bought from the publisher, including PokéCoins. We cannot restore any of it, and the publisher may refuse to refund its own purchases.

(e) What we owe you. If the publisher suspends or bans the account before we reach the listed target, we refund the undelivered portion under Section 5.4. No refund, replacement, or compensation is owed for a warning, strike, suspension, rollback, or ban that occurs after the target is delivered, or for Stardust or XP the publisher later removes. For subscriptions, you may cancel at any time under Section 6.4 to stop future periods.

 (f) Separate acknowledgment. Before you can purchase a Stardust or XP Service, checkout requires you to press "purchase": "I understand that Stardust and XP services can result in a strike, suspension, or permanent ban of my Pokémon GO account, and I accept that risk." 

(g) Limits of this Section. This Section allocates the risk of publisher enforcement only. It does not limit our liability for using your account beyond the scope in Section 5.2, for misuse of your credentials, or for anything described in Section 12.3.

6. Subscriptions and automatic renewal

6.1 How subscriptions work. Some Services (including the Streamline Stardust Subscription and any "Subscribe and save" option) renew automatically. Before you subscribe, the listing and checkout state the price per period, the billing frequency, the service performed each period, and any minimum term. Your subscription continues, and your payment method is charged at the stated price and frequency, until you cancel.

6.2 Consent. We charge a renewing subscription only after you have affirmatively agreed to the renewal terms by a separate action at checkout. Ticking the general Terms box alone is not consent to renewal.

6.3 Acknowledgment and reminders. After you subscribe we email an acknowledgment containing the renewal terms, the cancellation policy, and how to cancel. We send a reminder before any renewal at a higher price, before any free or discounted trial converts to a paid period, and at least once a year for every active subscription.

6.4 Cancel any time online. You can cancel from your account page or the "Manage subscription" link in any subscription email, in no more steps than it took to subscribe, without calling us. Cancellation stops future charges; it does not refund the current period unless Section 8 applies. If we offer you a retention discount when you cancel, you may decline it and complete cancellation immediately.

6.5 Price changes. We will email you before any change to the renewal price takes effect, within the notice period required by your state's automatic-renewal law (in California, no less than 7 and no more than 30 days before the change), and you may cancel before it takes effect.

6.6 Service delivery each period. Each period's boosting service is performed under Section 5. Section 5.3 credential requirements apply to every period; if we cannot access your account for a period because of your settings or logins, that period is still billed, and we will perform the service once access is restored.

6.7 Compliance note. This Section is intended to comply with the California Automatic Renewal Law (Cal. Bus. & Prof. Code §17600 et seq.) as amended effective July 1, 2025, and similar laws in other states. Where your state's law gives you additional rights, those rights apply.

7. Payments, pricing, and chargebacks

7.1 Payment. Payments are processed by Shopify Payments and the other processors shown at checkout. We do not store full card numbers. Prices are in U.S. dollars; sales tax is added at checkout where required. Prices may change at any time but not for an order already placed.

7.2 Order acceptance. Your order is an offer. We accept it when we deliver, and we may cancel and refund any order before delivery for suspected fraud, eligibility problems, pricing errors, or stock errors.

7.3 Digital downloads. Files delivered through our download provider are licensed to you for personal use only. You may not redistribute or resell them. Download links expire as stated on the delivery email; contact support for a reissue.

7.4 Proof of performance. For every Service we keep a timestamped record of the order, your acceptance of these Terms, the delivery or completion email, and (for Mystery Rips) the reveal and claim events. You agree these records are the evidence that the Service was performed.

7.5 Chargebacks. Contact us before disputing a charge with your bank; most problems are fixed within one business day. If you open a chargeback for a Service that our records show was performed, or after you have opened a Mystery Rip, we may (a) submit our records to the card network, (b) suspend any unperformed or subscription Services, and (c) decline future orders from you. Nothing here limits any right you have under your card network's rules.

7.6 Fraud. We may require identity verification for large or unusual orders and may cancel orders we cannot verify. Orders placed with stolen payment credentials will be reported.

7.7 iPogo VIP setup and activation service. We resell iPogo VIP licenses that we purchase from the iPogo developer, and we bundle them with full setup and activation on your device so you do not have to configure the app yourself. The price is for the license plus our setup labor. You understand that: (a) iPogo is a modified, unofficial Pokémon GO client made and controlled by a third party, not by us; we do not warrant its availability, safety, features, or continued operation, and we cannot restore a license the developer revokes; (b) the publisher's Terms of Service prohibit modified or unofficial software, altering device location, and unauthorized access to the game, and using iPogo on any account can result in warnings, suspension, or a permanent ban, which risk you accept under Section 9; (c) your VIP license is subject to iPogo's own terms, which you accept separately, and the developer, not we, controls its term, renewal, and any changes; (d) device compatibility is your responsibility, including iOS or Android version, sideloading tools, and Apple developer-certificate revocations that can disable the app until it is re-signed; a failure caused by your device or by a change made by iPogo, Apple, Google, or the publisher after activation is not grounds for refund of a license that has been activated, except as provided in Section 8.1(g); (e) the license is personal to you and may not be shared, resold, or activated on devices beyond the number iPogo allows; (f) if we cannot activate the license on your device within 72 hours of receiving the information we ask for, you may cancel for a full refund; once activated, the license is used and non-refundable except under Section 8.1(c) or (f); and (g) we provide no support for iPogo itself beyond the setup service purchased; feature bugs and account safety inside the app are iPogo's responsibility and yours.

8. Refunds

8.1 When you get a refund. Refunds are issued only when there is a problem with the Service itself. You are entitled to a full refund of the affected Service if: (a) we do not deliver an Account Provisioning Service within 72 hours and you choose to cancel; (b) we do not start a Boosting Service within 72 hours of receiving valid credentials and you choose to cancel; (c) we deliver something materially different from what was described or shown, and you would rather have the money than a correct replacement; (d) a trade-delivery item cannot be delivered because the game's trading feature is unavailable and you decline a substitute; (e) we made a billing error, including a duplicate charge; (f) we cannot activate an iPogo VIP license on your device within 72 hours of receiving the information we ask for and you choose to cancel; or (g) for spoofing tutorial and setup purchases, your device is incompatible or you are unable to download or install the required software for reasons outside your control, and we cannot resolve it with you.

8.2 When you do not. No refund is issued for change of mind, whether you contact us before or after the Service has been delivered or started. No refund is due for: an opened or unopened Mystery Rip (change of mind); an account or service that the publisher suspends or bans after performance, except as stated in 4.5 and 5.4; a delay in a trade-delivery item caused by friendship level, trade limits, insufficient Stardust, or your failure to add the friend code or complete the trade within 7 days of our notice; Stardust, extra Pokémon, items, or resources on a Shiny Legendary Account beyond the named Pokémon (4.4); a subscription period already performed or in progress; a Service or account you have modified, shared, resold, or used with third-party software; an activated iPogo VIP license, except under 8.1; or dissatisfaction with random elements of a "Mystery" or "Random" listing that met its guaranteed contents.

8.3 How to request. Email poketips@poketipsservices.com with your order number within 14 days of delivery (or of the missed delivery window). We respond within 2 business days. Approved refunds are issued to the original payment method within 5–10 business days.

8.4 Substitutes. Where these Terms let us offer a substitute of equal listed value, you may always choose a refund of that item instead.

8.5 Your statutory rights. Nothing in this Section limits rights you cannot waive under the law of your state.

9. Publisher risk — read before you buy

9.1 No affiliation. Poke Tips is an independent service provider. We are not affiliated with, sponsored by, endorsed by, or authorized by Scopely, Inc., Scopely Explore (formerly Niantic), The Pokémon Company, Nintendo, Creatures Inc., or GAME FREAK. Pokémon, Pokémon GO, and all related names, characters, and images are their trademarks and copyrights.

9.2 Our Services violate the game's rules. The publisher's Terms of Service (explore.scopely.com/terms) prohibit selling or trading accounts, sharing accounts, performing in-game services for payment, gathering resources for sale, and altering device location. Every Service on this Site involves one or more of these. You confirm you have read this Section before purchasing.

9.3 Consequences you accept. The publisher may, at any time and without notice, suspend, restrict, reset, or permanently ban any account we provision or work on, remove any Pokémon or resources, or take action against your own account. It may do so before, during, or after our Service. We do not control the publisher, cannot predict its enforcement, and cannot restore an account it has actioned.

9.4 Allocation of risk. Except for the limited remedies in Sections 4.5, 5.4, and 8, you accept the entire risk of publisher enforcement and agree that we are not liable for any suspension, ban, warning, rollback, or loss of access, progress, items, or Pokémon, whenever it occurs.

9.5 Changes to the game. The publisher may change or remove features (including trading, friendship mechanics, or specific Pokémon) at any time. Where a change makes a Service impossible to perform as described, Section 2.3 applies.

10. Your conduct

10.1 You agree not to: (a) resell, rent, or transfer any account, credentials, or Mystery Rip result to a third party; (b) purchase for or supply any Service to a person under 18; (c) use a Service from a state or country where it is prohibited, or use a VPN or false address to evade our checkout controls; (d) use stolen payment credentials, open bad-faith chargebacks, or claim non-delivery of a Service our records show was performed; (e) provide us credentials for an account you do not own; (f) reverse-engineer, scrape, or interfere with the Site, the reveal system, or the randomization process; (g) use bots or scripts to open Rips or place orders; or (h) harass our staff or contractors.

10.2 Affiliates. If you promote our Services as an affiliate, you must disclose that relationship clearly and conspicuously in every promotion (for example "#ad" or "I earn a commission"), as required by the FTC Endorsement Guides, must not make claims about the Services that we have not made ourselves, and must not target minors. We may withhold commissions earned in breach of this Section.

10.3 Enforcement. We may cancel orders, refuse service, withhold undelivered Services, close affiliate accounts, and pursue legal remedies for breach of this Section.

11. Intellectual property

11.1 Ours. The Site, its design, text, reveal animations, code, guides, and the Poke Tips name and logo belong to Variety GO LLC or its licensors. You may use them only to browse and purchase.

11.2 Theirs. All Pokémon names, characters, artwork, and game content belong to Scopely, Inc., The Pokémon Company, Nintendo, Creatures Inc., and GAME FREAK. Images on the Site are used to identify the Service and do not imply endorsement. Nothing we provide grants you any right in that content; your ability to use any account or Pokémon depends entirely on the publisher's license to you.

11.3 Takedown. Rights holders may send infringement notices to poketips@poketipsservices.com; we will respond as required by the DMCA.

12. Disclaimers, limitation of liability, indemnity

12.1 As is. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT ANY ACCOUNT, POKÉMON, RESOURCE, OR RESULT WILL REMAIN AVAILABLE, TRADABLE, OR IN GOOD STANDING WITH THE PUBLISHER AT ANY TIME. The only promises we make are the express ones in Sections 3 to 8.

12.2 Cap. TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO A PURCHASE IS LIMITED TO THE AMOUNT YOU PAID FOR THAT PURCHASE IN THE 12 MONTHS BEFORE THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOST PROFITS, LOSS OF DATA, OR LOSS OF ACCESS TO ANY GAME ACCOUNT, EVEN IF ADVISED OF THE POSSIBILITY.

12.3 Carve-outs. Nothing in these Terms excludes or limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot be limited under applicable law. Some states do not allow the exclusion of implied warranties or incidental or consequential damages, so parts of 12.1 and 12.2 may not apply to you and you may have additional rights. In California, this limitation is intended to be enforced to the extent permitted by Civil Code §1668 and §1791 et seq.

12.4 Indemnity. You will defend and indemnify Variety GO LLC and its members, contractors, and affiliates against claims, losses, and reasonable attorneys' fees arising from your breach of these Terms, your misrepresentation of age, location, or account ownership, or your resale or transfer of any account or result.

12.5 Release. Where a dispute arises between you and the publisher, another player, or a payment provider in connection with a Service, you release us from claims arising from that dispute, to the extent permitted by law. If you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

13. Disputes, governing law, arbitration

13.1 Governing law. These Terms are governed by the laws of the State of California and the Federal Arbitration Act, without regard to conflict-of-laws rules.

13.2 Talk to us first. Before filing any claim, you agree to email poketips@poketipsservices.com with your name, order number, and a description of the problem and the outcome you want, and to give us 30 days to resolve it. Most disputes end here.

13.3 Small claims. Either party may bring an individual claim in small claims court in Sacramento County, California, or in the county where you live.

13.4 Binding arbitration. Any dispute not resolved under 13.2 or 13.3 will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator, by video or written submission unless the arbitrator orders otherwise. Any in-person hearing will be held in the county where you live. We will pay all AAA filing and arbitrator fees for claims under $10,000 unless the arbitrator finds the claim frivolous. Judgment on the award may be entered in any court with jurisdiction.

13.5 Class-action waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court in Sacramento County, California, and the rest of this Section still applies.

13.6 Jury waiver. To the extent a claim proceeds in court, both parties waive trial by jury where permitted.

13.7 30-day opt-out. You may opt out of 13.4–13.6 by emailing poketips@poketipsservices.com within 30 days of your first purchase with the subject "Arbitration opt-out," your name, and the email on your order. Opting out does not affect the rest of these Terms.

13.8 Public injunctive relief. Nothing in this Section prevents you from seeking public injunctive relief in court where California law guarantees that right (McGill v. Citibank).

13.9 Survival and changes. This Section survives termination. If we change it, the change applies only to disputes arising after the change, and you may reject it by opting out within 30 days of notice.

14. Privacy, communications, changes, contact

14.1 Privacy. Our Privacy Policy at varietygoagency.com/policies/privacy-policy explains what we collect (order details, email, and for Boosting Services your temporary game credentials) and how we use and protect it. We do not sell personal information. Where the California Consumer Privacy Act applies to us, California residents have the rights it provides; where it does not, we may still honor access and deletion requests voluntarily. We maintain reasonable security for the personal information we hold, as California Civil Code §1798.81.5 requires.

14.2 Email. By purchasing you agree to receive transactional emails (delivery, credentials, renewal notices). Marketing emails are separate and you may unsubscribe at any time.

14.3 Changes to these Terms. We may update these Terms. We will post the new version with a new "Last updated" date and, for material changes, email customers with active subscriptions at least 30 days in advance. Changes do not apply retroactively to a Service you have already purchased. Continued purchase after the effective date is acceptance.

14.4 Entire agreement; severability; assignment. These Terms, the Privacy Policy, and the terms on the listing you purchased are the entire agreement. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms; we may assign them to a successor of the business.

14.5 Force majeure. We are not liable for delays caused by events outside our reasonable control, including publisher server outages, enforcement waves, or changes to the game.

14.6 Contact. Variety GO LLC (d/b/a Poke Tips), 3400 Cottage Way Ste G2, Sacramento, CA 95825, United States; poketips@poketipsservices.com. California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210 (Cal. Civ. Code §1789.3).